Products Overview
Today more than half of all U.S. households bank online. Benefits of increasing online bill payment adoption by consumers generally equate to members with higher aggregate balances, who utilize more products, and generally stay with their financial institution longer. In addition, financial institutions also enjoy the lower processing costs of electronic versus paper transactions.
eCom provides a complete and flexible suite of online bill payment options including everything from remittance processing to a fully hosted electronic presentment and payment solution, all of which will allow your members to enjoy state-of-the-art online electronic bill payment options.
eCom offers products to meet various members needs. These solutions are focused on achieving the highest eRate (the rate of electronic versus paper-based payments), possible through continuous and dedicated payee management. In addition, payment velocity (the rate at which a bill is paid) improves the member’s payment experience. The eCom solutions include:
MobileMember® – A secure mobile banking solution that allows your members to access their account information and manage a variety of transactions from virtually anywhere, anytime via their cell phones. MobileMember offers speed and savings not available from other solutions and is fully integrated with MemberPay® and MemberPayPlus.
MemberPayPlus – This premier on-demand hosted bill payment solution’s extended features include: eBill presentment, expedited payments, advanced custom reporting and downloads, and an exceptional user interface that members are demanding.
MemberPayPlus API – You can choose from three Application Programming Interface solutions that augment an existing bill payment solution with eBill presentment or provide full business logic and payment warehouse functionality.
MemberPay – This hosted on-demand bill payment solution provides proven functionality at the lowest cost.
MemberGateway – If you prefer to build your own online banking and bill payment solution and send a remittance file to a processor – in addition to rock solid processing, you’ll find the member support tools exceptional for tracking payments and resolving issues.
Professional services – Tenured and professional staff are eager to assist with:
- Implementation services – Custom project planning and implementation for your solution using the time-tested, successful techniques;
- Training services – Complete training on all applications; and
- Adoption services – Ongoing adoption efforts are key to a successful program; let the eCom Professional Services Team develop an adoption plan that meets your needs, which could include sweepstakes, e-mail campaigns, employee training and employee/member incentive programs.